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# Can't connect to the remote computer?

||| The remote desktop connection can't connect to the remote computer.
You may receive an error like the following when connecting to your Windows VPS

![](https://storage.crisp.chat/users/helpdesk/website/67938060e89a4400/rdperror_kar0r2.png)
This error usually indicates that the VPS is offline. If the VPS is new, wait 3-5 minutes and try again. If you had previously connected to the VPS, wait and try again, as the error may be related to a temporary network issue.

If you cannot connect after 3-5 minutes, try to ping your VPS. If the ping is returned as **unreachable** or **timed out**, please contact our GB Network Solutions support, or you can __Open a Ticket__ for technical problems [here](https://secure.gbnetwork.com/submitticket.php).
We will ensure that the VPS is online and assist you with connecting to RDP.

| If the ping is returned successfully, there is most likely a local security setting on your PC preventing the connection. Try the following solutions:

* Allow Remote Desktop (RDP) connections through Windows Firewall explicitly, or disable Windows Firewall temporarily.
* Open Remote Desktop Connection, click **Show Options**, and check the Security tab. Allow the most permissive settings.