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# How to Change Nameservers When an “An Issue Was Encountered..” Error Occurs

If you encounter the following error message when trying to change your domain nameservers through the Client Area:

||| “An issue was encountered while updating the domain nameservers. Please contact support.”

![](https://storage.crisp.chat/users/helpdesk/website/-/6/7/9/3/67938060e89a4400/sepuluhh_1r0m2m8.png =900x500)

This error indicates that the nameserver update could not be completed through the Client Area. In some cases, the issue may occur due to the domain's current status, registrar-side restrictions, or a temporary issue when processing the nameserver update.

If you encounter this error, you may try updating the nameservers again using the steps below. Please ensure that the nameservers provided are correct and belong to the hosting or DNS provider you intend to use.

1. Log in to your [**GB Network Client Area**](https://secure.gbnetwork.com/clientarea.php).
![](https://storage.crisp.chat/users/helpdesk/website/-/6/7/9/3/67938060e89a4400/1_1bf7g5i.png =900x500)

2. On your Client Area dashboard, simply click on **Domains** to view and manage your domain list.
![](https://storage.crisp.chat/users/helpdesk/website/-/6/7/9/3/67938060e89a4400/2_194ldzu.png =900x500)

3. Locate the selected domain and click **Manage**.
![](https://storage.crisp.chat/users/helpdesk/website/-/6/7/9/3/67938060e89a4400/3_9sb9tq.png =900x500)

4. From the left-side menu, click **Registrar Lock** and disable the setting temporarily.
![](https://storage.crisp.chat/users/helpdesk/website/-/6/7/9/3/67938060e89a4400/0rqudo8k92_lnf0fh.png =900x500)

5. Once the Registrar Lock has been disabled, click **Nameservers** from the left-side menu and update the nameservers with the required nameserver details.
![](https://storage.crisp.chat/users/helpdesk/website/-/6/7/9/3/67938060e89a4400/6_13pwfw4.png =900x500)

6. Then, return to **Registrar Lock** and enable the setting again to protect your domain from unauthorized changes.
![](https://storage.crisp.chat/users/helpdesk/website/-/6/7/9/3/67938060e89a4400/7_43ez5u.png =900x500)

| You have successfully change the Nameservers for your domain.

### Why Do I Need to Disable the Registrar Lock?

Registrar Lock is a security feature that helps prevent unauthorized changes to your domain, so it may need to be temporarily disabled to allow the nameserver update to be processed; once the update is completed, you should enable it again to maintain your domain's security.

### 🔗 Related Articles
* [How to Change Custom Nameservers](https://helpdesk.gbnetwork.com/en/article/how-to-change-custom-nameservers-j9io91/)
* [How to Access Client Area](https://helpdesk.gbnetwork.com/en/article/access-to-client-area-9gjfnk/)
* [How to Manage DNS in the Client Area](https://helpdesk.gbnetwork.com/en/article/how-to-manage-dns-in-the-client-area-1995faw/)

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### Need Further Assistance?

If you face any issues or need assistance, don’t hesitate to reach out — **our support team is always ready to help!**

🔧 **Need help?** [**Submit a Support Ticket**](https://secure.gbnetwork.com/submitticket.php)  
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