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# How to Improve Email Filtering by Training Messages in SpamExperts?

SpamExperts provides a Train messages feature that allows eligible users to submit email messages to help improve email filtering accuracy.

This feature allows users to report emails that have been incorrectly classified, such as spam emails that reach the Inbox or legitimate emails that are incorrectly identified as spam.

||| **Important:** The Train messages feature is available only to customers subscribed to **SpamExperts Incoming**. It is not available for other services.

### When Should You Use the Train Messages Feature?

You can use this feature in the following situations:
* Spam message(s): Use this option when spam emails have been delivered to your Inbox and were not detected by the spam filter.
* Legitimate message(s): Use this option when genuine emails have been incorrectly classified as spam or placed in the Spam/Quarantine folder.

This guide walks you through how to improve email filtering by training messages in SpamExperts:

1. Log in to your **SpamExperts** control panel using your domain account credentials.
![](https://storage.crisp.chat/users/helpdesk/website/-/6/7/9/3/67938060e89a4400/satu_1uib9cq.png =800x500)

2. From the left-hand menu, click **Train messages** under Incoming.
![](https://storage.crisp.chat/users/helpdesk/website/-/6/7/9/3/67938060e89a4400/dua_1t45xx5.png =800x500)

3. Under **Step 1: Upload message(s)**, drag and drop your email file into the upload area or click **Browse** to select the file.
* Supported formats: `.MSG`, `.EML`, and `.TXT`
* Maximum file size: 5 MB per message.

![](https://storage.crisp.chat/users/helpdesk/website/-/6/7/9/3/67938060e89a4400/tiga_1drlrag.png =800x500)

|| **Note:** Upload the original email file instead of forwarding it as a regular attachment to preserve the email headers.

4. Under **Step 2: Train uploaded message(s)** as, select the appropriate option:
* Legitimate message(s): For genuine emails incorrectly marked as spam.
* Spam message(s): For spam emails that reach your Inbox.

![](https://storage.crisp.chat/users/helpdesk/website/-/6/7/9/3/67938060e89a4400/empat_yrsrhd.png =800x500)

5. Click **Continue** to submit the email for training.
![](https://storage.crisp.chat/users/helpdesk/website/-/6/7/9/3/67938060e89a4400/lima_1yd4uqe.png =800x500)

6. After clicking Continue, a pop-up message will appear. Click **Report as Legitimate** to confirm your submission.
![](https://storage.crisp.chat/users/helpdesk/website/-/6/7/9/3/67938060e89a4400/enam_1divkoj.png =800x500)

| You have successfully improve email filtering by training messages in SpamExperts.

### How to Save an Email Before Uploading?

If you have not saved the email as a file, follow the instructions for your email application: 

* Microsoft Outlook (Desktop): Drag the email to your Desktop to save it as a .MSG file. 
* Gmail: Open the email, click the three-dot menu (⋮), and select Download message to save it as an .EML file. 
* Roundcube Webmail: Open the email, click More, and select Download (.eml) if the option is available.

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