> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helpdesk.gbnetwork.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to request cancellation?


1. First, access our client area at [Client Area](https://secure.gbnetwork.com/clientarea.php) and log in to your account.
![](https://storage.crisp.chat/users/helpdesk/website/-/6/7/9/3/67938060e89a4400/hd-24_1er44yh.png)

2. Once logged in, click on the **My Services** tab. This will direct you to the page where all your active services are listed.
![](https://storage.crisp.chat/users/helpdesk/website/-/6/7/9/3/67938060e89a4400/hd-26_1gwv274.png)

3. From the list of your active services, click on the specific service that you want to cancel.
![](https://storage.crisp.chat/users/helpdesk/website/-/6/7/9/3/67938060e89a4400/hd-22_thawft.png)

4. On the service details page, you will see an option to **Request Cancellation** your plan. Click on this button to proceed with the cancellation process.
![](https://storage.crisp.chat/users/helpdesk/website/-/6/7/9/3/67938060e89a4400/hd-23_wa8xqp.png)

5. On the cancellation request page, kindly provide your reason for the cancellation in the designated field. Next, please select your preferred cancellation type,
either **Immediate** or **End of Billing Period**. Once completed, you may proceed by clicking the **Request Cancellation** button.
![](https://storage.crisp.chat/users/helpdesk/website/-/6/7/9/3/67938060e89a4400/acr-1_a6u5ok.png)