> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://helpdesk.gbnetwork.com/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Steps To Configure 2FA (Two-Factor Authentication) For Your Client Portal || We brings to you on how to configure 2FA (Two-Factor Authentication) that give an extra layer of security for your portal. With the implementation of the 2FA helps to prevent malicious actors from gaining unauthorized access to your accounts. This implementation to ensures the security for our customers. To activate Two-Factor Authentication (2FA) on your billing account, you will first need to install an authenticator app on your mobile device. This app will generate secure, time-based verification codes for login. You can download a trusted authenticator app below: | Note: Recommended using Google Authenticator or Duo * For Android users: [Google Authenticator (available on Google Play Store)](https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2&hl=en&gl=US) * For iOS users: [Google Authenticator (available on App Store)](https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2&hl=en&gl=US) Once installed, you can proceed to link the app with your billing account during the 2FA setup process. --- Below is the guideline to setup the 2FA for your billing account: 1. Log in to the client area of the customer portal access at [Client Area](https://secure.gbnetwork.com/login). 2. Click on your name located at the top-right corner of the page. ![](https://storage.crisp.chat/users/helpdesk/website/-/6/7/9/3/67938060e89a4400/m1_5ux41f.png) 3. At the option, click **Security Settings.** ![](https://storage.crisp.chat/users/helpdesk/website/-/6/7/9/3/67938060e89a4400/m2_jldqqd.png) 4. On the page, please click on **Two-Factor Authentication**. ![](https://storage.crisp.chat/users/helpdesk/website/-/6/7/9/3/67938060e89a4400/m3_1tudbfu.png) Then, proceed by clicking the **Click Here to Enable** button. ![](https://storage.crisp.chat/users/helpdesk/website/-/6/7/9/3/67938060e89a4400/m4_1niinsa.png) 5. Once enable, you may select your preferred Two-Factor Authentication method: **Option 1: Time-Based Tokens** or **Option 2: Email Two-Factor Authentication** , then follow the setup instructions for your chosen option below. ###### Option 1: Time-Based Tokens Step 1: Select Time Based Tokens and you can click **Get Started** to start the 2FA setup. ![](https://storage.crisp.chat/users/helpdesk/website/-/6/7/9/3/67938060e89a4400/first_aj01ux.png) Step 2: After click get started, using your authenticator app to scan the QR code. | We recommend use this [Google Authenticator](https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2&hl=en&gl=US&pli=1) app. ![](https://storage.crisp.chat/users/helpdesk/website/-/6/7/9/3/67938060e89a4400/ss7_dg04ub.png) || Open your authenticator app and click the "+" code button, then use QR code scanner from the app. You will get the authentication 6 digit code and fill it in the website. Then, click Submit to setup the 2FA. Step 3: The 2FA is now enabled, then you will received a backup code if you forgot your authentication code. Save this backup code for your backup at the safe place in your device. ![](https://storage.crisp.chat/users/helpdesk/website/-/6/7/9/3/67938060e89a4400/qqq_8hje8s.png) ||| Note: Please do not uninstall the authenticator app or its code generator, as it will be required to generate verification codes for future logins. ###### Option 2: Email Two-Factor Authentication Step 1: Select Email Two-Factor Authentication and you can click **Get Started** to start the 2FA setup. ![](https://storage.crisp.chat/users/helpdesk/website/-/6/7/9/3/67938060e89a4400/option-2_19p4ix8.png) Step 2: A login OTP will be sent to your registered email. Please copy the OTP and enter it in the authorization code field. Kindly note that the OTP will expire within 10 minutes for security purposes. ![](https://storage.crisp.chat/users/helpdesk/website/-/6/7/9/3/67938060e89a4400/mmm_oxwib2.png) Step 3: Enter the OTP accordingly and proceed to activate your 2FA. ![](https://storage.crisp.chat/users/helpdesk/website/-/6/7/9/3/67938060e89a4400/email_fpak96.png) Step 4: The 2FA is now enabled, then you will received a backup code if you forgot your authentication code. Save this backup code for your backup at the safe place in your device. ![](https://storage.crisp.chat/users/helpdesk/website/-/6/7/9/3/67938060e89a4400/nnn_1sj53n2.png) | Once the 2FA setup is successfully completed, you will be required to verify your identity using the authentication code each time you log in to your client account. This is an added security measure to help protect your account from unauthorised access. #### 🔗 **Related Articles** * [[What is Two-Factor Authentication (2FA)? ➝]](https://helpdesk.gbnetwork.com/en/article/what-is-two-factor-authentication-2fa-1mxonm8/?bust=1777433163836) * [[Steps To Disable 2FA (Two-Factor Authentication) For Your Client Portal ➝]](https://helpdesk.gbnetwork.com/en/article/steps-to-disable-2fa-two-factor-authentication-for-your-client-portal-10hcz71/?bust=1777436166141) If you face any issues or need assistance, do not hesitate to reach out — **our support team is always ready to help!** 🔧 **Need help? [Submit a Support Ticket](https://secure.gbnetwork.com/submitticket.php)** 💬 **Chat with us on Live Chat via our** [website](https://www.gbnetwork.my/)