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> Use this file to discover available pages before exploring further.
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# Steps To Disable 2FA (Two-Factor Authentication) For Your Client Portal

||| We do not recommend disabling Two-Factor Authentication (2FA) as it plays an important role in protecting your account from unauthorised access and enhancing overall security. 

However, if you still wish to proceed for certain reasons, you may follow the steps below to disable it:

1. Log in to the client area of the customer portal access at [Client Area](https://secure.gbnetwork.com/login).

2. Click on your name located at the top-right corner of the page.
![](https://storage.crisp.chat/users/helpdesk/website/-/6/7/9/3/67938060e89a4400/m1_5ux41f.png)

3. At the option, click **Security Settings.**
![](https://storage.crisp.chat/users/helpdesk/website/-/6/7/9/3/67938060e89a4400/m2_jldqqd.png)

4. On the page, please click on **Two-Factor Authentication**. 
![](https://storage.crisp.chat/users/helpdesk/website/-/6/7/9/3/67938060e89a4400/m3_1tudbfu.png)

5. Then, proceed by clicking the **Click Here to Disable** button.
![](https://storage.crisp.chat/users/helpdesk/website/-/6/7/9/3/67938060e89a4400/m5_g43ibl.png)

2. Next, you need to enter your client area login password and Click **Disable Two-Factor Authentication** to proceed.
![](https://storage.crisp.chat/users/helpdesk/website/-/6/7/9/3/67938060e89a4400/ss9_9dhfxb.png)

3. Lastly, your 2FA has been disable.
![](https://storage.crisp.chat/users/helpdesk/website/-/6/7/9/3/67938060e89a4400/s10_14wxny5.png)

#### 🔗 **Related Articles**

* [[[What is Two-Factor Authentication (2FA)?  ➝]]](https://helpdesk.gbnetwork.com/en/article/what-is-two-factor-authentication-2fa-1mxonm8/?bust=1777433163836)
* [[Steps To Configure 2FA (Two-Factor Authentication) For Your Client Portal  ➝]](https://helpdesk.gbnetwork.com/en/article/how-to-configure-2fa-two-factor-authentication-for-your-portal-1if8by/?bust=1777427915982)

If you face any issues or need assistance, do not hesitate to reach out — **our support team is always ready to help!**

🔧 **Need help? [Submit a Support Ticket](https://secure.gbnetwork.com/submitticket.php)**  
💬 **Chat with us on Live Chat via our** [website](https://www.gbnetwork.my/)