> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helpdesk.gbnetwork.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What is your refund policy?

| The refund request is only applicable if there is any problem, trouble, difficulty, misfunctioning, complication or issue with our site, server, services, products, panels, or hosting. Any request for refund due to change of mind, not interesting with our services, bored with our services, zero knowledge with our services or without any reasonable excuse are not valid. Please open a ticket in the Client Area to request a refund.

### ** Steps to request a refund for existing user**

1. Log in to your client area by click [Client Login](https://secure.gbnetwork.com/login) and choose **Open Ticket.**
![](https://storage.crisp.chat/users/helpdesk/website/-/6/7/9/3/67938060e89a4400/ticket_12peovn.png)

2. Choose **Billing Department **and you may proceed fill in the details.
![](https://storage.crisp.chat/users/helpdesk/website/-/6/7/9/3/67938060e89a4400/open_k07lej.png)

3. Click **Submit** after you fill in the details.
![](https://storage.crisp.chat/users/helpdesk/website/-/6/7/9/3/67938060e89a4400/billing_1i9w9rp.png)