Not Receiving Email

1. Symptom: Client is not receiving email at one or more mailboxes under their account.
2. Cause: Most times, this is the result of the quota limit for the affected mailbox being reached. No mail delivery is possible in this case.
3. Solution: Check the aggregate usage for accounts via the mail management option in the control panel, under the area where accounts can be added or removed.

• A link is present in this area to display the current usage and any quota limits set for mailbox accounts.
• Note that this usage is for all folders under the affected account, including the inbox, any sent-mail folders created via webmail, the spam box (if enabled), and any user-created mail folders.
• Accounts where quotas have been met can have their quotas increased or removed as needed.
• Quotas can be disabled by setting the quota value to 0. Any other value inserted will be interpreted in megabytes.

Updated on: 21/06/2022