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Trace Route

Trace Route
Trace route enables users to look on the hop of their connection from their ISP to the destination server.

Each operating system having its own command on trace route:
Windows Operating System
Click on the Start menu and select Run command
Type cmd (XP/2k/NT) or command (95/98/Me) and hit enter. A command window will come up.

Type the following command in the command window: tracert
You will see something like this:

Trace complete.

You can copy and paste this into an email by right-click on the window bar and selecting Edit → Mark

You can now select the text of the window using your mouse cursor. Select the text of the results and hit enter. This will put the text on the clipboard. Use CTRL+v to put the results into an email.

Mac OS X
Open up the terminal app from under Applications/Utilities.
In the new terminal window, type the following command: traceroute -n -w30

You get something similar to the following:
bash$ traceroute -n -w30
traceroute to (, 30 hops max, 40 byte packets
1 2.377 ms 1.895 ms 1.305 ms
2 3.215 ms 3.277 ms 3.136 ms
3 38.945 ms 39.932 ms 47.581 ms
4 42.454 ms 40.777 ms 41.213 ms
5 42.051 ms 41.751 ms 103.602 ms
6 43.974 ms 44.434 ms 45.373 ms
7 46.038 ms 44.47 ms 50.557 ms
8 45.388 ms 44.655 ms 43.802 ms
9 45.451 ms 45.969 ms 91.765 ms
10 123.742 ms 124.14 ms 123.74 ms
11 123.571 ms 123.188 ms 126.214 ms
12 122.7 ms 122.453 ms 129.102 ms
13 131.246 ms 126.122 ms 161.694 ms
14 135.973 ms 133.628 ms 126.66 ms

You can copy and paste this into an email by selecting the text with your mouse cursor and hitting command+c.
This will copy the text to the clipboard.
Paste it into an email using command+v.

Open a shell.
Follow the steps listed above for Mac OS X.
Copy and paste the output into an email.

NOTE : Once you send the trace route to GB Network Solutions support, we can further help you in diagnosing your connectivity problems.

Updated on: 21/06/2022

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