What is Ticket ?

Need Help? Lets Get You to the Right Department!

At GB Network Solutions, we use a ticketing system to ensure your support requests are handled quickly and efficiently by the right team. Each department is tailored to assist you based on your specific needs:

• Sales Department

Have questions about our products or services? Looking to make a purchase or upgrade your plan? Our Sales team is here to help you make the right choice!

• Billing Department

Need assistance with payments, invoices, or billing history? This is the place for anything related to your account transactions.

• Technical Support Department

Encountering a technical issue? Whether it’s hosting, domain, or website-related, our expert technicians are ready to troubleshoot and assist you.

• Abuse Department

Report abuse cases such as spam emails, compromised accounts, IP reputation issues, or hacking attempts. Our team will handle it seriously and promptly.

• DDoS Emergency Department

If you suspect your site is under a DDoS attack, contact this department immediately for urgent mitigation and assistance.

• Affiliate / Reseller Department

For our partners, whether you are an affiliate or a reseller this department will guide and support your journey with us.

• General Department

Not sure where to start? Have a general question or need guidance? Reach out here and we will point you in the right direction.

Updated on: 25/04/2025