Articles on: General

How To Configure 2FA (Two-Factor Authentication) For Your Portal

We brings to you on how to configure 2FA(Two-Factor Authentication) that give an extra layer of security for your portal. With the implementation of the 2FA helps to prevent malicious actors from gaining unauthorized access to your accounts. This implementation to ensures the security for our customers.

Below is the guideline to setup the 2FA :

Step 1: Log in to the client area of the customer portal access at

Step 2: At the top right corner, you can find your name and there is an arrow next to your name and click it.

Step 3: At the option, click Security Settings.

Step 4: At the page, scroll down until you find the the 2FA setup. Click at the "Click here to Enable" to setup the 2FA.

Step 5: Before enable the 2FA, you need to install an authenticator app for the 2FA setup. Then you can click Get Started to start the 2FA setup.
Note: Recommended using Google Authenticator or Duo

Step 6: After click get started, using your authenticator app. We recommend use this Google Authenticator app.

Step 7: Next, open your authenticator app and click the Add a code button, then use QR code scanner from the app .You will get the authentication code and fill it website. Then, click Submit to setup the 2FA
Note: Do not delete the app and authenticate code generator in the app

Step 8: The 2FA is now enabled, then you will received a backup code if you forgot your authentication code. Save this backup code for your backup.
Note: Save your Backup Code at a safe place

Below is the guideline on how to disable your 2FA.

Step 1: Go to the Security Settings and find the 2FA setup. Click disable to disable the 2FA

Step 2: Next, you need to enter your client area login password. Present enter after your key in the password.

Step 3: Lastly, your 2FA has been disable.

Updated on: 24/10/2023

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