How to Grant Server Access to GB Network Solutions Support Team?
By following these instructions, you will enable the GB Network Solutions support team to securely access your server and provide the necessary assistance.
Applicable To
Servers running Linux Operating Systems
Overview
This guide outlines the steps to provide the GB Network Solutions Support team access to your server for troubleshooting and assistance. Follow these instructions carefully or consult your system administrator if you need assistance.
Authorized IP Address
Our support team will only connect to your server from the following IP address:
103.72.162.120
Please ensure this IP address is whitelisted in your security software (e.g., antivirus, firewall, Imunify360, CPHulk, Fail2Ban, CSF/iptables).
SSH Key Authentication
To allow access, place our SSH public key into your server’s /root/.ssh/authorized_keys file. Here’s the key you need to add:
Steps to Add the SSH Public Key
Log into your server as root:
Ensure the .ssh directory exists:
Add the public key to the authorized_keys file:
Confirm the key has been added:
Update your firewall to allow connections from the GB Network authorized IP Address.
Provide Your Server Details to GB Network Solutions
After completing the steps above, please submit a support ticket to our Technical Support department with the following information:
Your server's IP address
The SSH port (if it is different from the default port 22)
Confirmation that you have added our SSH public key on your server
Applicable To
Servers running Linux Operating Systems
Overview
This guide outlines the steps to provide the GB Network Solutions Support team access to your server for troubleshooting and assistance. Follow these instructions carefully or consult your system administrator if you need assistance.
Authorized IP Address
Our support team will only connect to your server from the following IP address:
103.72.162.120
Please ensure this IP address is whitelisted in your security software (e.g., antivirus, firewall, Imunify360, CPHulk, Fail2Ban, CSF/iptables).
SSH Key Authentication
To allow access, place our SSH public key into your server’s /root/.ssh/authorized_keys file. Here’s the key you need to add:
-----BEGIN GB NETWORK SOLUTIONS PUBLIC KEY-----PLEASE DO NOT COPY THIS LINE-------
ssh-rsa AAAAB3NzaC1yc2EAAAADAQABAAABAQDXaitF0CgU2sXGAInM6RI7fY81EvQhO4qYjEtnsrtmcjCWcpTfIZpXbGQh8xMLLYOIvlUvRkepxTJA5DxxEuO+5o0oCEns+pKNN1Zn0B4EYytyZDGUjTEswAevGVo/MXDWA2rjqI7kbfU5Iv1gDtrcJNHT9l7jbOsRCG1qyZv/Hf80RKwvpxeyIWd2ABpYRcGFvcFEG61TIBYx0DYBbpbpths+nmJNZ8d1DzGX+3cXj2rUVUNeMKrJybcnfovCLJJjxL+l++nejVD/FUqs44ywbfsuOt838RDBg4pYnz90mY/B99+TL5P4d0LTuJJVTbMfV0kVFMuduz9zqKvlyxSH gbsupport@gbnetwork.my
-----END GB NETWORK SOLUTIONS PUBLIC KEY-----PLEASE DO NOT COPY THIS LINE-------Steps to Add the SSH Public Key
Log into your server as root:
ssh root@your_server_ipEnsure the .ssh directory exists:
mkdir -p /root/.ssh
chmod 700 /root/.sshAdd the public key to the authorized_keys file:
echo "ssh-rsa AAAAB3NzaC1yc2EAAAADAQABAAABAQDXaitF0CgU2sXGAInM6RI7fY81EvQhO4qYjEtnsrtmcjCWcpTfIZpXbGQh8xMLLYOIvlUvRkepxTJA5DxxEuO+5o0oCEns+pKNN1Zn0B4EYytyZDGUjTEswAevGVo/MXDWA2rjqI7kbfU5Iv1gDtrcJNHT9l7jbOsRCG1qyZv/Hf80RKwvpxeyIWd2ABpYRcGFvcFEG61TIBYx0DYBbpbpths+nmJNZ8d1DzGX+3cXj2rUVUNeMKrJybcnfovCLJJjxL+l++nejVD/FUqs44ywbfsuOt838RDBg4pYnz90mY/B99+TL5P4d0LTuJJVTbMfV0kVFMuduz9zqKvlyxSH gbsupport@gbnetwork.my" >> /root/.ssh/authorized_keys
chmod 600 /root/.ssh/authorized_keysConfirm the key has been added:
cat /root/.ssh/authorized_keysUpdate your firewall to allow connections from the GB Network authorized IP Address.
Provide Your Server Details to GB Network Solutions
After completing the steps above, please submit a support ticket to our Technical Support department with the following information:
Your server's IP address
The SSH port (if it is different from the default port 22)
Confirmation that you have added our SSH public key on your server
Updated on: 06/07/2024
Thank you!